Privacy Policy

Effective Date: June 28, 2026

Welcome to CliniqPro ("we," "our," "us"), a B2B Clinic Management Software developed, owned, and maintained by Pixelology Labs ("Company"), located in Kochi, Kerala. We are committed to protecting the privacy and security of the clinical and personal data entrusted to us by clinic owners, medical practitioners, staff members, and patients.

1. Information We Collect

As a clinic management platform, CliniqPro processes data on behalf of our client clinics (the "Data Controllers"). The types of information processed include:

Clinic Information: Name, address, phone number, GST details, billing preferences, and staff credentials.
Patient Records (EMR): Demographics, medical history, prescriptions, diagnosis notes, clinical vitals, and lab reports.
Billing & Pharmacy Data: Invoices, payment records, inventory logs, and vendor transactions.
Communication Logs: Automated SMS and WhatsApp notifications sent to patients for appointments and reminders.

2. How We Use Your Information

We use the collected information strictly to provide and optimize our SaaS services, including:

Facilitating online appointment bookings, OP queues, and consultation workflows.
Securing Electronic Medical Records (EMR) for quick clinical access.
Processing automated transactional SMS and WhatsApp reminders.
Providing technical support and troubleshooting.

3. Data Security & Compliance

Data security is our highest priority. CliniqPro employs industry-standard security measures, including:

Encryption: Data is encrypted in transit using SSL/TLS protocols and at rest on secure cloud servers.
Role-Based Access Control (RBAC): Clinic owners can restrict staff access to sensitive patient or financial records.
Compliance Alignment: Engineered to help clinics align with healthcare privacy standards and local data protection laws.

4. Data Sharing & Disclosure

We do not sell, rent, or trade clinical or patient data to third parties. Data is only shared with trusted sub-processors (such as cloud hosting providers and SMS/WhatsApp gateway APIs) necessary to deliver the service, or under legal obligations.

5. User Rights

Clinics retain full ownership of their data. Administrators can export, modify, or request deletion of their clinic data at any time by contacting our support team.

6. Contact Us

If you have any questions regarding this Privacy Policy or data protection practices, please contact us:

Pixelology Labs
Office Number 204, Regus Upper Crest, Infopark Rd,
Kusumagiri, Kakkanad, Kochi, Kerala 682030
Email: cliniqpro@pixelologylabs.com
Phone: +91 8606462277